Maximise Practice Potential with Comprehensive Medical Admin ServicesAdmin, Reception, Credit Control, Billing and Workman's Compensation Claims Solutions

Efficiently managing appointments, meetings, and consultations to optimise your practice’s schedule and minimise wait times for patients.

Digitising and organising patient records, medical histories, and documentation for easy access and retrieval, ensuring compliance with regulatory standards.

Managing incoming and outgoing communications, including emails, phone calls, and faxes, to ensure timely responses and effective communication with patients, staff, and external stakeholders.

Facilitating appointment bookings, rescheduling, and cancellations, while maintaining accurate records and ensuring optimal utilisation of your practice’s resources.

Monitoring and replenishing medical supplies, equipment, and office supplies to ensure uninterrupted operations and smooth workflow.

Assisting with billing-related tasks, such as insurance verification, claims submission, and reconciliation, to optimise revenue cycles and minimise billing errors.

Accurately inputting patient information, billing details, and other relevant data into electronic health records (EHR) systems or practice management software, maintaining data integrity and confidentiality.

Providing general administrative support, including filing, scanning, copying, and organising documents, to streamline workflow and enhance productivity within your practice.

Welcoming patients and visitors with a friendly demeanour, providing directions, and offering assistance as needed to ensure a positive first impression.

Efficiently scheduling appointments, consultations, and follow-up visits based on patient preferences and practitioner availability, while minimising wait times and optimising appointment slots.

Handling patient inquiries, answering phone calls, responding to emails, and addressing concerns promptly and courteously to provide reassurance and support.

Collecting and verifying patient information, insurance details, and medical history accurately and confidentially, ensuring compliance with privacy regulations and streamlining the registration process.

Facilitating the check-in and check-out process, including verifying patient identities, collecting co-payments or fees, and providing necessary documentation, to enhance efficiency and convenience.

Sending appointment reminders via phone, email, or text message to minimise no-shows and late cancellations, helping to optimise appointment utilisation and revenue generation.

Ensuring the waiting area is clean, comfortable, and well-organised, and providing amenities such as reading materials and refreshments to enhance the patient experience.

Addressing patient concerns, complaints, or conflicts with empathy and professionalism, and escalating issues to the appropriate personnel if necessary, to ensure prompt resolution and patient satisfaction.

Generating accurate and timely invoices for services rendered, ensuring compliance with billing guidelines and insurance requirements, and facilitating prompt payment processing.

Managing insurance claims submission, tracking, and follow-up to expedite reimbursement and reduce claim denials, maximising revenue potential and minimising revenue loss.

Recording and reconciling payments received from patients, insurance companies, and third-party payers, ensuring accuracy and transparency in financial transactions.

Monitoring and managing accounts receivable ageing, identifying outstanding balances, and implementing strategies to accelerate collections and reduce delinquencies.

Proactively following up on outstanding accounts, sending reminders, and initiating collection efforts as necessary to recover overdue payments and mitigate financial risks.

Generating comprehensive financial reports and analytics to provide insights into practice performance, revenue trends, and accounts receivable metrics, empowering informed decision-making and strategic planning.

Conducting thorough assessments of the revenue cycle process, identifying bottlenecks, inefficiencies, and areas for improvement, and implementing targeted solutions to optimise revenue generation and cash flow.

Ensuring compliance with billing regulations, coding standards, and healthcare laws to minimise the risk of audits, penalties, and legal liabilities, safeguarding your practice’s financial integrity and reputation.

Efficiently submitting claims for reimbursement to insurance companies, government payers, and other third-party entities, ensuring compliance with billing regulations and maximising revenue potential.

Verifying patient insurance coverage, eligibility, and benefits prior to service delivery, reducing claim denials and ensuring accurate reimbursement for services rendered.

Reviewing medical documentation and assigning appropriate diagnostic and procedure codes to ensure accurate claim submission and optimal reimbursement, minimising coding errors and compliance risks.

Posting and reconciling payments received from insurance companies, patients, and other payers to the corresponding patient accounts, ensuring accuracy and transparency in financial transactions.

Proactively following up on unpaid claims, denied claims, and outstanding balances to expedite collections and maximise revenue realisation, reducing accounts receivable ageing and improving cash flow.

Identifying and resolving claim denials, appeals, and rejections in a timely manner, leveraging industry best practices and insights to mitigate revenue loss and optimise reimbursement.

Generating patient invoices, statements, and payment reminders, and providing support for patient billing inquiries and payment arrangements, enhancing patient satisfaction and facilitating prompt payment processing.

Generating comprehensive financial reports and analytics to track billing performance, revenue trends, and key performance indicators (KPIs), providing insights for informed decision-making and strategic planning.